Placing an order
Orders can be placed through my website, in the shop section. Orders are only processed once the full payment has been received. After placing an order online, you’ll receive a confirmation email with an order number. Should you wish to make an enquiry about your purchase, please refer to your order number. You can simply reply to the confirmation email you’ll receive and I’ll get back to you as soon as I can.
Currently orders are delivered in and around Bristol only. Please get in contact if would like to place an order for a location further away, and I’ll see if I can help.
How do you pack orders?
Orders are all dispatched in sustainable packaging, with a cool box and ice block. I deliver all the orders personally. If necessary type a note at the checkout to let me know of a safe place, or a neighbour you trust to collect your package on your behalf.
When will my order be dispatched?
All orders will be delivered on the date and time specified at checkout. Delivery times are 17:00-20:30 on various days throughout the month. Please see checkout page for this.
How do I look after my food products?
Please keep your orders wrapped in their packaging and stored according to what it states on their tag.
Where is my order?
If your order has not been delivered, please email us at firstname.lastname@example.org with your order number (provided in your order confirmation email) and I will get back to you as soon as possible.
Cancellations/ Refund Policy
Should you wish to cancel your order, please contact email@example.com. Provided your cancellation request is received before your items have been dispatched, I will cancel your order and refund you in full without charge.
If you have a complaint
All my products are carefully prepared and inspected prior to delivery. I am confident that when your food product(s) leaves my kitchen, it will be in optimum condition. If you are unhappy with the condition of any of your goods, for any reason, please let me know immediately by e-mailing firstname.lastname@example.org. Should you have an issue with the quality of any of our goods, I will ask you to provide photographic evidence. If you do not let us know of a problem within five days of having received an order, or if you dispose of any of our goods without having first obtained photographic evidence, I would not feel obliged to accept your claim.