TERMS & CONDITIONS

Welcome to my shop!

I’m committed to supporting you with exceptional products and a seamless shopping experience.

Below you will find my Terms & Conditions, which outline my policies regarding orders, deliveries, returns, and more. I encourage you to read through them to ensure you have all the information you need for a positive experience.

Placing an order
Orders can be placed through my website, in the shop section. Orders are processed only once full payment has been received. After placing an order online, you’ll receive a confirmation email with an order number. For any inquiries, please refer to your order number by replying to the confirmation email, and I’ll get back to you within 24 hours.

Delivery:
Select your delivery date on checkout.
Delivery costs are calculated based on your postcode – Delivery costs are calculated based on your postcode—simply enter it in your cart and click update.simply enter it in your cart and click update.

Free delivery – Clevedon (BS21) and Long Ashton (BS41).
Nationwide delivery now available!

How do you pack orders?
All orders are dispatched in sustainable packaging, including FSC-certified, home-compostable parchment wrapping and insulated cardboard boxes. When personally delivering, I use a cool box with ice packs to keep everything chilled, at or below 5°C . You’re welcome to add a note at checkout with a safe place or a trusted neighbour for collection.

When will my order be dispatched?
All orders will be dispatched to arrive on the date and time slected at checkout. 

How do I look after my food products?
Please keep your items in their original packaging and store them according to the instructions on their label.

Where is my order?
If your order hasn’t arrived, please email me at hello@laurawooding.com with your order number (found in your confirmation email), and I’ll respond within 24 hours.

Cancellations/ Refund Policy
If you need to cancel your order, please email hello@laurawooding.com. Provided your cancellation request is received before dispatch, your order will be cancelled, and a full refund will be issued at no charge.

Complaints
All products are carefully prepared and inspected prior to delivery, so I am confident they leave my kitchen in optimal condition. However, if you are dissatisfied with the condition of any item, please contact me immediately at hello@laurawooding.com.

For any quality issues, I may request photographic evidence of the item. Please notify me within 5 days of receiving your order. If items are discarded without providing evidence, or if I am not informed within this timeframe, I may be unable to process your claim.

Returns Policy
Due to the perishable nature of my products, returns are generally not accepted unless there is a quality issue. If there is an issue with your order, please contact me promptly at hello@laurawooding.com with details and, if requested, photos of the item. Each case will be handled individually to ensure a satisfactory outcome, whether through replacement or refund where applicable.

Thank you for shopping with me! I am dedicated to providing you with high-quality, thoughtfully prepared products and a positive experience from start to finish. If you have any questions or need assistance at any stage, please don’t hesitate to reach out at hello@laurawooding.com.

I look forward to supporting you in living a healthy, happy, and energised life!

Warm wishes,

Laura Wooding